Privacy Policy

Pups On Passyunk LLC (“we” or “us”) runs this website and provides dog walking and pet sitting in Philadelphia. This policy explains what information we collect through the website and when you become a client, how we use it, and the choices you have.

What this website collects

The website has no forms or accounts. You reach us by phone or email, and new clients sign up through Time To Pet (see below).

Like most websites, ours records basic technical information when you visit, such as your IP address, browser and device type, and the pages you view and when. The site is hosted by Wix, which uses this information to run the site securely and to give us visit statistics. The fonts on the site load from Google Fonts, so your browser also connects to Google when a page loads.

We also use Google Analytics to see how people find and use the site, such as which pages they visit and whether they came from a search or another website. Google Analytics uses cookies and receives information about your visit, including your device, browser, and approximate location. We see it as statistics, not as information that identifies you. You can read how Google uses this information, and you can opt out with Google’s browser add-on.

Cookies

The site uses cookies set by Wix to keep the site working and secure, and cookies set by Google Analytics to measure visits. We don’t use cookies to show you ads, and we don’t use social media tracking. You can block or delete cookies in your browser settings.

When you contact us

If you call or email us, we use your name, contact details, and whatever you tell us to reply and to talk with you about our services.

When you become a client

Sign-up, scheduling, visit reports, messages, and invoices all run through Time To Pet, the pet care software we use. When you set up your account, you give us information such as:

• your name, address, phone number, and email;
• how to get into your home, such as keys, lockbox or door codes, and alarm instructions;
• your pet’s care details, your vet, and your emergency contacts.

We use this information to schedule and provide our services, send visit reports and invoices, contact you about your pet, and keep records for billing and taxes. Staff see the details they need to care for your pet. Home access details are shared only with team members who need them, such as the staff who visit your home and those who schedule and manage your services. Time To Pet stores client information for us under its own privacy policy. If you pay by card online, the payment is handled by the payment processor connected to Time To Pet, and we never see your full card number.

Photos of your pet

Walkers take photos during visits and send them to you in your visit reports. As our service agreement explains, we may also share photos of the pets we care for on this website and on our Instagram. We don’t include owners’ names or addresses.

Who we share information with

We don’t sell or rent personal information, and we don’t share it for advertising. We share it only:

• with service providers that help us run the business, such as Time To Pet, Wix, Google (for website statistics), and our email, phone, and payment providers, and only for that purpose;
• in an emergency involving your pet, with your veterinarian or an emergency vet;
• when the law requires it, or to protect the safety of our staff, clients, or pets.

How long we keep it

We keep client records while you’re a client, and afterward for as long as we need them for billing, taxes, insurance, and other legal purposes.

Your choices

You can update most of your details yourself in the client portal. You can also email us to ask to see, correct, or delete the information we hold about you. We’ll do that unless we need to keep something for billing, tax, or legal reasons.

Security

We use established service providers and limit access to the people who need it. No system is perfectly secure, but we take particular care with home access details.

Children

This website is meant for adults arranging pet care. It isn’t directed to children under 13, and we don’t knowingly collect their information.

Changes to this policy

If we change this policy, we’ll post the new version here and update the date at the top.

Contact

Pups On Passyunk LLC, Philadelphia, Pennsylvania
hello@pupsonpassyunk.com · (267) 571-9373